Contact request

Do you have questions about the technical details of your electricity connection, for example in connection with renovation work, when planning electric vehicle charging points or sub-metering?

You can check the fuse size of your electricity connection as well as power and consumption data 24/7 through our free Oma Sähköverkko online service. More information and login instructions can be found here:

Oma Sähköverkko online service

For professionals, instructions for planning and electrical contracting can be found here:

Instructions for planning and electrical contracting

For other technical enquiries concerning electricity connections, you can use the form below. If you are representing the customer, we require a power of attorney from the electricity connection owner as an attachment.

A service for professionals that allows electrical plans and drawings to be submitted to Helen Electricity Network for approval in advance. The plans can also be attached when ordering an electricity connection.

More information about ordering an electricity connection can be found here.

Small-scale electricity generation must always be reported to the local electricity network company. We ensure that the installation is safe for both the installer and other electricity users.

More information about small-scale electricity generation and the notification form can be found here.

More information about energy communities and the order form can be found here.

You can use this form to ask about other matters concerning small-scale electricity generation or energy communities.

Vill du köpa el?

Vi är ett elnätsbolag och vår uppgift är att överföra el, inte att sälja den. Du kan konkurrensutsätta ditt elköp. Kontaktuppgifter till elföretag hittar du till exempel på sahkonhinta.fi, en tjänst som upprätthålls av Energimyndigheten.

You can activate the HAN port in Oma Sähköverkko. If your meter does not yet have a HAN port, you can order a meter replacement with a meter equipped with a HAN port using the form below. We charge a fee for the meter replacement in accordance with our service price list.

More information about remotely read electricity meters can be found here.

Please note that metering work must always be ordered by an electrical professional through the Urakoitsija Online service. If the seal has been removed, for example to inspect the fuses, you can order a new seal for the meter using the form below.

Do you have questions about your network service?

Do you have questions about the network service included in your electricity agreement or about related agreements and charges? Leave your contact details and describe your enquiry, and we will get in touch with you!

A service for professionals that allows electrical plans and drawings to be submitted to Helen Electricity Network for approval in advance. The plans can also be attached when ordering an electricity connection.

More information about ordering an electricity connection can be found here.

If you suspect that there is a fault with your electricity meter, you can request an inspection of the meter. The inspection is carried out by Helen Electricity Network’s metering service provider. Please note that if we determine that the meter is functioning correctly, we will charge an inspection fee in accordance with our service price list.