Customer support

Our Oma Sähköverkko digital service gives you an overview of your home’s electricity consumption and electricity connection information. You can also find your contracts and invoices in the service and handle energy-related matters easily.

Concluding or assigning a network service agreement

In order to start using electricity, you must conclude an electricity contract with the electricity supplier of your choice. Once you have concluded a contract, your electricity company will automatically pass the information to us, and we will conclude a network service agreement for you on the basis of it. You do not need to contact us separately.
A network service agreement means that we take care of the distribution of electricity and network services to your address. In Helsinki, it is Helen Electricity Network Ltd's responsibility.

Moving

When you are moving, remember to conclude an electricity contract for your new home no later than two weeks before the moving date. This will ensure that the electricity is on when you arrive. Select the start date for the contract based on when you want the electricity supply to start.

The electricity contract is always made with the electricity supplier of your choice, and we as the network company receive the information automatically from them. Electricity contracts are address-specific - so you can keep several contracts valid at the same time if, for example, you are renovating a new home but still live in an old one.

Your old contract only ends when you terminate your contract yourself or when a new customer signs a contract at the address. Terminate the old contract to expire on the day you have moved out and the final cleaning has been done. If there is no new contract, we will cut off the electricity when the contract ends.

Electricity connection

When your electricity contract starts, electricity is automatically connected on the same day. You will receive a text message about it. Sometimes, automatic connection is not possible, such as if the meter is located in the apartment and the main switch is off or there are electrical devices switched on in the apartment. In these cases, you will receive an SMS with instructions on how to connect the electricity.

If necessary, please contact our connection telephone 24/7 with regard to connecting electricity in the Helsinki region.

Call 09 617 8010

Electricity consumption

You can monitor your electricity consumption in our free Oma Sähköverkko digital service, which gives you an overview of your home’s electricity consumption and electricity connection information. You can also find your contracts and invoices in the service and handle energy-related matters easily.

Updating contact information

Changes made in the shared online service of the Finnish Digital and Population Data Services Agency and Posti will not be updated in our customer data. All you need to do is report the changed information to your electricity supplier. We will receive the new information automatically through them.