Contact us

Customer service

09 617 8090
Mon-Fri 9-17​

Billing advice
09 617 8040
Weekdays 9-17

In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.

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Invoicing in the Helen Group

Network services

09 617 8086
On weekdays at 8–16

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