Contact us

Our customer service response times are currently much longer than normal (about one hour on the phone and two weeks on e-mails). We apologise for the long wait times both over telephone and email. We are working hard to answer everyone as soon as possible and ask you to please only contact us via one channel.

Customer service

Telephone
09 617 8080 ​
Mon-Tue and Thu-Fri 9-17​
Closed on Wednesdays in October

Call prices

Invoicing in the Helen Group

Network services

Telephone
09 617 8086
On weekdays at 8–16

Online
Online form

Helen Electricity Network in social media

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