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Contact us

Technical customer service is closed from 2 to 6 April 2026. Our customer service will be closed from April 3rd to April 6th, 2026.

 Service will resume as usual after the Easter, on Tuesday 7 April 2026. 

Our 24/7 service and disruption numbers are open even if customer service is closed.

Customer service

In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.

09 617 8090
Mon-Fri 9 am to 5 pm

09 617 8040
Mon-Fri 9 am to 5 pm

Call prices

Invoicing in the Helen Group

Network services

09 617 8060
On weekdays at 8–16

Online form

Helen Electricity Network’s contact information

You can find other contact information by clicking the button below.

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