Contact us
Customer service
Inquiries related to electricity distribution and network service agreements, changes to customer and billing information, guidance on network service invoices, changes to electricity tax classes, advice on using the My Electricity Network service, as well as inquiries related to electricity connection and disconnection.
09 617 8090
Mon-Fri 9 am to 5 pm
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.
09 617 8040
Mon-Fri 9 am to 5 pm